AFTER YOU PLACED YOUR ORDER AND BEFORE WE SHIP YOUR ITEMS
Once received, all orders will be held until the payment is fully authorized and processed, processing time may vary. Once payment is cleared the item(s) will be packed and a label will be made through our shipping provider. Each label will be created with Direct Signature Confirmation upon delivery. If you cannot be available to sign for the package upon delivery please notify us by notating it on your order(s) in the provided area. Once orders have been picked up by our shipping provider, signature cannot be removed from the label. Orders made Friday through Sunday will be packaged on the following Monday, excluding holidays, once payments have cleared.
Please note, we do an extensive authorization on any and all orders. If information provided can not be verified we will cancel the order and refund the transaction.
Insurance is not included in the shipping total. Insurance is available to all orders for an extra fee. Please contact for more information.
The customer is more than welcome to call the store at any time during business hours for more information.
Please keep in mind that PO Boxes are not recognizable for FedEx shipping.
All orders must be delivered to address provided on the order. To ship to a different address the customer must call in and confirm the change with our company. Any other change of address during shipping will result in the order and shipment being cancelled.
All orders made are subject to a nonrefundable fee up to 15% upon cancelling once the payment has been cleared.
We are not responsible for any orders that are shipped outside of the US. The responsibilities for these packages are placed upon the buyer. Duties/taxes/fees are left to the recipient.
If you are not satisfied with your purchase you may notify us within 5 days from the day you received the item for a refund of the cost of the knife. Shipping charges are not refundable and all returns are subject to a 15% restocking and credit card processing fee. Refunds will be issued in the same method as the order payment.
The item must be returned in the same condition as received and must be shipped fully insured via any common carrier. Most custom knives are guaranteed by the makers we represent, and most factory knives carry the manufacturer’s warranty. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)
If an item needs to be returned due to our error, we may offer a full refund including shipping at our discretion. Contact us before sending any item back as a return. All returns must be insured.
Returns must be mailed to:
Tri-City Knife works
910 Wilcox Court
Kingsport, TN 37660 USA
CONDITION OF KNIVES SOLD
We strive to describe the features and condition of the knives we sell as accurately as possible. We are not responsible for slight variations in measurements, color, degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in description, pricing, or availability is at our discretion.
By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.